Shipping, Return, and Exchange Policy
At Esther Collective LLC, we strive to provide a seamless shopping experience from order placement to delivery. Please review the following details regarding our shipping, return, and exchange policies.
Shipping Policy
Processing Time:
Skincare, Haircare, and Herbal Products: 3–5 business days
Clothing, Bags, and Jewelry: 5–7 business days
Shipping Times:
Standard shipping takes 3–7 business days, depending on your location.
Shipping Rates:
Shipping fees are calculated at checkout based on the weight and destination of your order.
Free shipping may apply for orders exceeding a specific amount (details provided at checkout).
Tracking Information:
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Note:
We are not responsible for delays caused by carriers, customs, or other circumstances beyond our control.
Return Policy
At Esther Collective LLC, we prioritize customer satisfaction while maintaining product quality and safety. Below are the guidelines for returns.
No Refunds or Returns
We do not accept refunds or returns for the following products:
Jewelry (all jewelry is final sale)
Bags (all bags are final sale)
Skincare, Haircare, and Herbal Products (due to hygiene and safety)
Exceptions:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide clear photos of the item and packaging. Upon review and approval, we will offer a replacement or store credit.
Return Eligibility (for Clothing only)
Returns for clothing are accepted if the item meets the following criteria:
Unworn, Unused, and Unwashed with all original tags and packaging intact.
Return requests must be made within 14 days of delivery.
Non-Returnable Items:
Custom-made items, sale/clearance items, and intimate apparel (e.g., undergarments) are final sale and cannot be returned.
Return Shipping:
Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., receiving the wrong or defective item).
Refunds:
If your return is approved, a refund will be issued to the original payment method within 5–7 business days after the returned item is inspected.
Exchange Policy
We do not offer exchanges for bags, jewelry, skincare, haircare, or herbal products.
Exchange Eligibility (for Clothing only)
Exchanges are allowed for size or color variations of clothing, subject to availability. To request an exchange, please contact us within 7 days of delivery.
Contact Us
If you have any questions about shipping, returns, or exchanges, please contact us athttps://esthercollectivellc.bigcartel.com/contact